Frequently Asked Questions

Have a question?  Check below and if you need any more information feel free to Contact Us.

Click here for Mynder FAQs

Questions for Families

We're the only child minding agency to provide fully screened sitters you can book from your phone.  You can:

  • view a video and profile for every child carers
  • see feedback left by other parents
  • select your preferred child carer and add them to your Wish List.

You can tell us which Mynders you like the most by tagging them in your Wish List (click the heart icon on the top right-hand corner of their profile picture). Then, whenever you lodge a booking, we will approach them first. If they are not available one of our other fabulous Mynders will be confirmed.

Absolutely!  We are happy to provide child carers to your hotel or other accommodation.  Simply download our App and include your Australian address in the registration process (not your overseas home address).

Your information is stored securely and we won't share it with any third parties (we hate spam too). When you place a booking, we only provide your suburb, child's age and gender and details of special requirements to our Mynders when we send out the booking request. Your full contact details are only sent to your booked Mynder. Read more about our Privacy Policy here.

We ask for only the minimum amount of information so we can match the best Mynder for your family in terms of age, experience and special requirements.

Our terms & conditions can be found here and have been written with three key things in mind

  • safety of your children
  • safety of our Mynders
  • provision of a high quality service.

Please read them carefully to ensure your expectations are aligned with our Mynder's.

Questions for Mynders

There are loads of benefits for Mynders:
- one application process: then you have access to multiple families
- flexibility: change your availability at any time (please have a minimum of 3 sessions available per week)
- safety: if you are the first Mynder to go to a family's home, we'll do a check with you to maker sure you're in a safe environment
- insurance: we provide Public Liability insurance for every child carer
- feedback: tell us if you don't want to work with particular family or if something's not working for you
- convenience: everything is managed via an easy to use app (registration, booking requests and confirmations and feedback)
- a great team: we're focused on providing a high quality service for both our families and our Mynders. We welcome any feedback or suggestions on how to make things better.

Download our app, register and complete your profile. Our team of professional recruitment experts will then get in touch to discuss next steps. You can see all the details about the application process at How to Apply.

No, all you need is a great attitude, at least two years experience babysitting or caring for children and fantastic references. A Working With Children Check, Police Check and First Aid qualification are compulsory. See How to Apply for all the details.

It's important you have at least two years experience as an adult caring for children before you become a Mynder, so we prefer if you're 20 or older. However, we'll consider you if you're 18 and you have great experience. There's no maximum age, but the ability to pick up children and deal with their physical requirements will be considered.

We need to ensure the safety of both children and Mynders. If you've had an injury in the past, it may affect your ability to look after a child and yourself in an emergency. For example, a back injury may prevent you from bending over to change a nappy, or from picking a child up when they're hurt. You could also do further damage to yourself.

No, this is totally your choice. But it's a great opportunity to earn extra cash.

The Mynder Standards are a set of guidelines we expect all Mynders to follow when they are with a family. This helps ensure consistency of service across the team. All the details can be found here.

Your information is stored securely (using Amazon Web Services) and is not shared with any third parties (we hate spam as much as you). Your profile displays things like your experience, qualifications, interests and your profile statement and video. It does not show your full name, contact details or date of birth. Click here to see our Privacy Policy.